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faq

Am I eligible for accommodation at University Pines?

All University of Texas at Tyler students are eligible to apply for accommodation at University Pines Apartments, including research assistants and full-time, part-time, undergraduate and postgraduate students.

ACCOMMODATION

Are pets allowed?

Please click here for our most recent pet lease addendum rules and regulations.
ACCOMMODATION

Are priorities given to particular students?

The Village hosts a diverse range of residents from all over the world and across the United States, and we see this as a true strength of our community. To ensure fairness, we don't give preference to any group over others. Therefore we encourage all applicants to submit the relevant forms as early as possible to avoid disappointment.

Can I choose my roommates?

If you'd like to share an apartment with a friend, you now have two ways to pick a roommate.  If you turn in a paper contract you can list your preferred roommates on the contract and we will do our best to place you with them based on availability.  You can also now select your room and roommate on our online lease.  If you have any questions, please contact our office for assistance.

If you know someone who might want to live at the Village, you can refer a friend here!

Can I have a vehicle?

University Pines allows all residents to have a vehicle provided they purchase a University approved parking permit from the cashier's office.  All guests of residents must park in visitor parking located near building 7.  Visitor parking is indicated by white curbing. 

University Pines also offers limited premium parking spaces.  To reserve one, please contact our office at 903-566-3565.  Spaces are offered and filled on a first come first serve basis.

Can you help me find a roommate?

When you sign your lease online, you will be given some simple roommate evaluation questions to help best match you and your potential roommates.  Then you can select different residents and apartments to find the perfect match for your roommate.

Do you provide Internet access?

We offer a free basic use wi-fi service already included in your cost of housing.  If you wish to upgrade, we have high speed packages that are available.  You may also use Suddenlink internet at an additional cost.  Suddenlink is a private third party vendor that you must contact and schedule to setup your service. 
FACILITIES

How close is University Pines to the University?

University Pines is located on campus! It takes approximately 2 minutes to walk to the Library and just 5 minutes to walk to the Herrington Patriot Center.

How do I setup and pay for my electricity?

At University Pines electricity service and/or account setup is not necessary.  The electricity service for all units is maintained under the University Pines account.  On a monthly basis, we will notify you electronically with the electricity costs associated to your unit.  The total balance for the month will be divided evenly amongst all roommates living in the unit and must be paid by the first day of the month following the date of the email notification, i.e. January's bill is due on February 1st.

How long are your lease agreements?

University Pines offers Full 12-month leases, Academic 10-month leases, 7-month Spring/Summer leases, 5-month Spring leases, and 3-month Summer leases.

I have my own furniture; can I remove yours?

You may supplement the furniture that comes in the apartment but you may not remove any of the furniture provided to you by University Pines. 

Residents in 1/1's and Efficiencies will need to provide all of their own bedroom and living room furniture.

What if I have a maintenance request?

As a resident if you have maintenance request you can call the office at 903.566.3565 to provide your name, unit number, request, and call back number or you can file a maintenance request online through your resident portal.

FACILITIES

What is a Guarantor and why do I need one?

A guarantor is usually a legal guardian or parent, and they ensure financial responsibility of payments for housing or damanges.  All residents under the age of 23 are required to have a guarantor.  A lease is not complete and a bed space is not reserved until a guarantor form has been received.  If you are signing a lease online, you will be asked who your guarantor is going to be.  Once you fill out your guarantor's name and email address, an automatic email notification will be sent to the guarantor's email from the lease portal.  The contents of the email will contain a link that will guide the guarantor in completing the required guarantor section of the lease.
it is your time now escape buses, parents, landlords and bills and find freedom living on campus