faq

All University of Texas at Tyler students are eligible to apply for accommodation at University Pines Apartments, including research assistants and full-time, part-time, undergraduate and postgraduate students.

ACCOMMODATION

Pets are allowed in only the efficiency and one bedroom units.  Please contact our office for more detailed information on our pet policy.

ACCOMMODATION

The Village hosts a diverse range of residents from all over the world and across the United States, and we see this as a true strength of our community. To ensure fairness, we don't give preference to any group over others. Therefore we encourage all applicants to submit the relevant forms as early as possible to avoid disappointment.

If you'd like to share an apartment with a friend, please specify this on your housing contract. Given our high demand, we can't guarantee to fulfill all requests, but we'll definitely try our best to accommodate you.

The earlier you and your friend apply, the easier it is for us to assign you to the same apartment.

If you know someone who might want to live at the Village, you can refer a friend here!

University Pines allows all residents to have a vehicle free of charge and instates a parking permit system. There is ample parking throughout the property. All vehicles will be registered in order to receive a parking permit as a University Pines resident.

We do provide a way for you to select your roommate.  During the month of June through a discussion thread on our Facebook page.

Internet packages can be organized through our Internet provider, Suddenlink Communications.

Our clubhouse also has Wi-Fi connectivity where you can access the Internet for free.

FACILITIES

University Pines is located on campus! It takes approximately 2 minutes to walk to the Library and just 5 minutes to walk to the Herrington Patriot Center.

At University Pines electricity service and/or account setup is not necessary.  The electricity service for all units is maintained under the University Pines account.  On a monthly basis, we will notify you electronically with the electricity costs associated to you unit.  The total balance for the month will be divided evenly amongst all roommates living in the unit and must be paid by the first day of the month preceeding the date of the email notification, i.e. January's bill is due on February 1st.

University Pines offers Full 12-month leases, Academic 10-month leases, 7-month Spring/Summer leases, 5-month Spring leases, and 3-month Summer leases.

You may supplement the furniture that comes in the apartment but you may not remove any of the furniture provided to you by University Pines.

As a resident if you have maintenance request you can call the office at 903.566.3565 to provide your name, unit number, request, and call back number or you can file a maintenance request online through your resident portal.

FACILITIES

A guarantor is usually a legal guardian or parent, and they ensure financial responsibility of payments for housing or damanges.  All residents under the age of 23 are required to have a guarantor.  A lease is not complete and a bed space is not reserved until a guarantor form has been received.  If you are signing a lease online, you will be asked who your guarantor is going to be.  Once you fill out your guarantor's name and email address, an automatic email notification will be sent to the guarantor's email from the lease portal.  The contents of the email will contain a link that will guide the guarantor in completing the required guarantor section of the lease.